Effective Date: 24th January 2026
Clear, balanced
agreements that
respect all users
Full compliance with
education and consumer
protection laws
Transparent policies
protecting your
interests
These Terms of Use (“Terms”) constitute a legally binding electronic contract between you (“User”, “you”, “your”) and TutorCloud India Private Limited (“TutorCloud”, “we”, “us”, “our”) governing your access to and use of the TutorCloud.AI website, mobile applications, AI-powered tutoring platform, and related services (collectively, the “Services”) in India.
By registering, accessing, or using the Services, you confirm that you have read, understood, and agree to be bound by these Terms, our Privacy Policy (Part I), and our Cookie Policy (Part III). If you do not agree, you must not access or use the Services.
These Terms are an electronic record within the meaning of the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and do not require any physical or digital signature.
Account: The registered user account created on the Services.
Child: A User who has not completed 18 years of age.
Content: All text, images, audio, video, code, and other materials made available through the Services.
Institution: A school, district, coaching centre, college, university, or other educational entity that licenses the Services under a written agreement.
Institutional Services: The Services delivered under an institutional licence, including administrator, teacher, and student dashboards.
Parent: A parent or lawful guardian of a Child.
Services: The TutorCloud.AI website, mobile applications, AI features, and related products.
Subscription: A paid tier of the Services purchased by a User or by an Institution.
User Content: Content submitted, uploaded, generated, or transmitted by you through the Services.
You may hold only one Account of each type, unless otherwise permitted. You are responsible for maintaining the confidentiality of your credentials and for all activities under your Account.
Where a Child uses the Services, the Parent:
The Parent is legally and financially responsible for the Child’s use of the Services, including any Subscription charges initiated from the Child’s Account or with the Parent’s payment credentials.
Where the Services are accessed by a User under an institutional licence:
7.1 Free tier
We offer a free tier with limited features. By using the free tier, you agree to these Terms in full.
7.2 Paid subscriptions (B2C)
7.3 Institutional licensing (B2B2C)
7.4 Payments
Payments are processed by PCI-DSS-compliant third-party payment processors. We do not store full card numbers. Failed payments may result in suspension of paid features until the outstanding amount is settled.
You agree that you will not, and will not permit any third party to:
By using our AI features (including AI tutor, voice recognition, adaptive learning, generative content, and video/webcam analytics), you acknowledge and agree that:
10.1 Ownership
You retain all intellectual property rights you may have in User Content that you create and submit through the Services.
10.2 Licence to TutorCloud
You grant TutorCloud a worldwide, non-exclusive, royalty-free, transferable, sublicensable licence to host, store, reproduce, modify (for formatting/security purposes), publish (only where you have chosen to publish), and use User Content solely to the extent necessary to provide the Services, to improve the Services (subject to de-identification and aggregation), and to comply with law. This licence terminates when you delete the User Content or your Account, save for aggregated or de-identified data derived from your User Content.
10.3 User warranties
You represent and warrant that (a) you own or have all necessary rights in the User Content; (b) the User Content does not infringe any third-party right; and (c) the User Content complies with these Terms.
10.4 Content moderation
We may, but are not obliged to, review, moderate, or remove User Content that we reasonably believe violates these Terms, our community standards, or applicable law, in accordance with the Intermediary Rules.
All rights, title and interest in and to the Services (including the platform, curriculum content, AI models, software, trademarks, logos, look and feel, and documentation) are owned by TutorCloud or its licensors and are protected by Indian and international intellectual property laws.
We grant you a limited, revocable, non-exclusive, non-transferable licence to access and use the Services for your personal, non-commercial, educational use in accordance with these Terms. No other rights are granted.
“TutorCloud”, the TutorCloud.AI logo, and related marks are trademarks of the Company. You may not use them without prior written consent.
The Services may integrate with third-party services, including Single Sign-On (SSO) providers, Learning Management Systems (LMS), Student Information Systems (SIS), one-roster and OAuth-based rostering services, Learning Tools Interoperability (LTI) providers, payment processors, communication tools, and analytics or marketing platforms.
14.1 By you
You may terminate your Account at any time by using the in-app account-closure option or by writing to support@tutorcloud.in. Termination is effective on account closure, subject to any wind-down activities (e.g., outstanding payments, retention periods under law).
14.2 By TutorCloud
We may suspend or terminate your Account, with or without notice, if:
14.3 Effect of termination
On termination, your right to access the Services ceases. Sections that by their nature should survive termination (including intellectual property, disclaimers, limitations of liability, indemnity, dispute resolution, and confidentiality) will survive.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TUTORCLOUD DISCLAIMS ALL WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, AND UNINTERRUPTED OPERATION.
We do not warrant that the Services will meet your requirements, be error-free, or produce specific educational or examination outcomes. AI-generated content is not guaranteed to be accurate.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL TUTORCLOUD, ITS DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING LOSS OF PROFITS, DATA, GOODWILL, OR EDUCATIONAL OPPORTUNITY) ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICES.
TUTORCLOUD’S AGGREGATE LIABILITY UNDER OR IN CONNECTION WITH THESE TERMS, WHETHER IN CONTRACT, TORT, STATUTE, OR OTHERWISE, WILL NOT EXCEED THE GREATER OF (A) THE FEES PAID BY YOU TO TUTORCLOUD IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) INR 5,000.
Nothing in these Terms excludes or limits liability which cannot be excluded under applicable Indian law, including for fraud, gross negligence, wilful misconduct, or death or personal injury caused by negligence.
You agree to defend, indemnify, and hold harmless TutorCloud, its affiliates, directors, officers, employees, contractors, and licensors from and against all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from (a) your use or misuse of the Services; (b) your violation of these Terms; (c) your violation of any third-party right, including intellectual property or privacy rights; (d) your User Content; or (e) any breach of your representations and warranties. Where you are a Parent contracting on behalf of a Child, this indemnity applies to the Parent’s conduct and the Child’s conduct.
TutorCloud India Private Limited
Registered Office:
#31, 4th Floor, Above A2B Restaurant, Hebbal Outer Ring Road, Bengaluru, Karnataka 560094
Email: support@tutorcloud.in
Grievance Officer: grievance@tutorcloud.in
Effective Date: 24th January 2026
Clear, balanced
agreements that
respect all users
Full compliance with
education and consumer
protection laws
Transparent policies
protecting your
interests
These Terms of Use (“Terms”) form a legally binding contract between you and TutorCloud FZE, a free zone entity incorporated in the United Arab Emirates with trade licence number CL13327, having its registered office at GA-00-SZ-L1-RT-208, Level 1, Gate Avenue, South Zone, DIFC, Dubai. (“TutorCloud”, “we”, “us” or “our”). These Terms govern your access to and use of the TutorCloud.AI platform, website http://www.tutorcloud.in, mobile applications and related services (collectively, the “Service”).
By creating an account, accessing or using the Service, you confirm that you have read, understood and agree to be bound by these Terms and the Privacy Policy set out in Document 1 of this Legal Pack. If you do not agree with these Terms, you must not access or use the Service.
Where the Service is provided to you through an Institutional Customer (a school, training institute, university, tuition centre or educational agency), these Terms apply to your individual use, and the separate written agreement between TutorCloud and the Institutional Customer (“Institutional Agreement”) governs the licensing arrangement between us and the Institutional Customer. In the event of any conflict between these Terms and the Institutional Agreement, the Institutional Agreement prevails.
Capitalised terms not otherwise defined in these Terms have the meanings given in the Privacy Policy. In addition:
| Term | Meaning |
|---|---|
| Account | The account you create or that is provisioned for you to access the Service. |
| Content | All materials on the Service, including text, images, audio, video, courseware, lesson plans, assessments and software. |
| User Content | Content that you or your Institutional Customer submits, uploads, generates or transmits through the Service, including AI prompts and AI-generated outputs attributed to your account. |
| Subscription | A paid subscription plan (Freemium upgrade or Institutional Licence) providing access to premium features of the Service. |
| Freemium | A tier of the Service that provides certain features at no cost, with the option to upgrade to a paid Subscription. |
| Institutional Licence | A licence granted under an Institutional Agreement enabling an Institutional Customer to make the Service available to its Learners and Educators. |
| Fees | The amounts payable for the applicable Subscription tier, as set out on the Service or in the Institutional Agreement. |
| Intellectual Property Rights | Copyright, database rights, trade mark rights, design rights, patent rights, moral rights, trade secrets, know-how and any other intellectual property rights recognised under UAE or international law. |
3.1 Adult Users (18 and above)
You must be at least 18 years old to create a personal Account on the Service without Parent involvement. By creating an Account, you represent and warrant that you are at least 18 years old and have the legal capacity under UAE law to enter into these Terms.
3.2 Minor Users (Under 18)
Learners under the age of 18 may only use the Service through (i) a Parent-created Account with verified Parent consent as described in the Privacy Policy, or (ii) an Institutional Account provisioned by an Institutional Customer that has obtained the necessary consents.
3.3 Under 13
No Account may be created directly by a Learner under 13. All under-13 Accounts must be created and managed by a Parent or an Institutional Customer.
3.4 Prohibited Jurisdictions
You may not use the Service if you are located in, or are a resident, national or ordinarily resident of, a country subject to comprehensive UAE, United Nations or applicable international sanctions, or if you are on any UAE or international sanctions or restricted-party list.
3.5 Truthful Registration Information
You must provide accurate, complete and current information during registration and keep this information up to date. Registering with a false identity, false age or another person’s details is a material breach of these Terms.
4.1 Learner Account (Direct)
A Learner Account is created by a Learner (18+) or by a Parent on behalf of a Learner under 18. The Learner uses the Service to access lessons, submit assessments, interact with AI-Enabled Features and view their own progress.
4.2 Parent Account
A Parent Account allows a Parent or legal guardian to (i) create and manage one or more Learner Accounts for their Child, (ii) provide consents, (iii) view Learner progress, (iv) enable or disable optional features, and (v) exercise data-protection rights on behalf of the Child.
4.3 Educator Account
An Educator Account is provisioned by an Institutional Customer for a teacher, tutor or instructional coach. Educators may create classes, assign lessons, view Learner progress and generate reports, subject to the role permissions set by the Institutional Customer.
4.4 Institutional Administrator Account
An Institutional Administrator Account is provisioned for a school, training institute or educational agency representative to manage licences, users, integrations, dashboards and reporting for their institution.
4.5 Institutional (Student) Account
A Learner Account provisioned by an Institutional Customer for use in an educational programme. Additional restrictions and defaults may apply as directed by the Institutional Customer.
4.6 Account Security
You are responsible for maintaining the confidentiality of your Account credentials and for all activities that occur under your Account. You must promptly notify us at security.uae@tutorcloud.in of any unauthorised use of your Account or any other suspected breach of security.
5.1 Consent Obligations
Where you register a Learner under 18 on the Service, you represent and warrant that you are the Parent or legal guardian of that Learner and that you consent to (i) our collection and Processing of the Learner’s Personal Data as described in the Privacy Policy, (ii) the Learner’s use of the Service under these Terms, and (iii) the applicable age-appropriate default settings applied by TutorCloud.
5.2 Ongoing Responsibility
As Parent, you are responsible for:
5.3 Institutional Consent
Where a Learner uses the Service through an Institutional Customer, the Institutional Customer represents to TutorCloud that it has obtained the consents required under UAE law to enable the Learner’s use. Parents should raise consent-related questions with the Institutional Customer in the first instance.
6.1 Institutional Agreement Prevails
Where TutorCloud has signed an Institutional Agreement (including a subscription order form and a data processing agreement) with an Institutional Customer, that Institutional Agreement governs the licensing, Fees, data protection and support arrangements between TutorCloud and the Institutional Customer. These Terms continue to govern the individual Users’ use of the Service.
6.2 Data Processing
TutorCloud acts as Processor in respect of Student Personal Data processed under an Institutional Agreement. A written data processing agreement will address the subject-matter, duration, nature and purposes of the Processing, the categories of Data Subjects and Personal Data, TutorCloud’s obligations as Processor (including confidentiality, security, sub-processing, assistance and deletion), and cross-border transfer safeguards.
6.3 Educational Regulator Obligations
Institutional Customers regulated by KHDA, ADEK, SPEA, the Ministry of Education or the DIFC/ADGM authorities are responsible for their own compliance with regulator guidance concerning student data, safeguarding, curriculum approvals and record-keeping. TutorCloud will reasonably support such compliance upon request.
6.4 Provisioning and Deprovisioning
Institutional Customers are responsible for accurate rostering, timely deprovisioning of Learners who leave the institution, and communication of role changes for their Educators and Administrators.
7.1 Freemium Tier
The Service offers a Freemium tier providing certain features at no cost. We may modify the scope of the Freemium tier at any time, giving reasonable prior notice where possible.
7.2 Paid Subscriptions
You may upgrade from the Freemium tier to a paid Subscription. Subscription terms, features, term length, renewal and cancellation are as set out at the point of purchase.
7.3 Institutional Licensing
Institutional Customers may license the Service under an Institutional Agreement for use by their Learners and Educators. Institutional Licences may include volume-based pricing, term commitments and optional professional services.
7.4 Fees, Taxes and Payment
All Fees are stated exclusive of applicable taxes, including UAE Value Added Tax (VAT) at the prevailing rate. Taxes will be added at the applicable rate and shown on your invoice. Fees are payable in the currency displayed at checkout or as agreed in the Institutional Agreement.
7.5 Auto-Renewal and Cancellation
Subscriptions renew automatically for successive terms of equal length unless cancelled prior to the renewal date. Cancellation takes effect at the end of the current term. Fees paid for the current term are non-refundable except as required by UAE Federal Law No. 15 of 2020 on Consumer Protection or as otherwise expressly stated at purchase.
7.6 Non-Payment
If Fees are not paid when due, we may suspend or terminate access to the paid features of the Service. Statutory rights of the consumer under UAE law are unaffected.
When using the Service, you must comply with UAE laws (including Federal Decree-Law No. 34 of 2021 on Cybercrime and Federal Decree-Law No. 38 of 2021 on Copyright and Neighbouring Rights) and these Terms. You must not:
9.1 Nature of AI Outputs
AI-Enabled Features generate content using probabilistic language and machine-learning models. Outputs may contain inaccuracies, factual errors, out-of-date information, hallucinations, biased content or content inappropriate for a particular educational context. You acknowledge that AI outputs are provided “as is” and should not be relied upon as a substitute for professional advice or authoritative educational content.
9.2 Your Responsibilities When Using AI Features
9.3 No Model Training on Your Data
TutorCloud does not send Personal Data or directly identifying information to third-party LLM providers, and does not permit those providers to use your inputs or outputs to train, retrain or fine-tune their models. Further detail is set out in Section 7 of the Privacy Policy.
9.4 Safety Filtering
We apply automated safety filters and safeguarding classifiers to AI interactions to detect and prevent content that would violate UAE law or child-safety expectations. Certain topics or content types may be blocked, redirected or logged for review.
10.1 Ownership
As between you and TutorCloud, you (or your Institutional Customer, as applicable) retain all Intellectual Property Rights in your User Content. TutorCloud does not claim ownership of your User Content.
10.2 Licence to Operate the Service
You grant TutorCloud a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, adapt, translate, transmit, display and process your User Content solely for the purpose of providing, securing and improving the Service, and for other purposes permitted under the Privacy Policy. Where you use the Service through an Institutional Customer, this licence is granted subject to the Institutional Agreement.
10.3 Aggregated and De-Identified Data
We may generate de-identified or aggregated data from User Content and use it for research, product improvement, benchmarking and reporting the impact of the Service, provided such data cannot reasonably be used to identify any Learner.
10.4 Your Representations
You represent and warrant that (i) you own or have all necessary rights to your User Content, (ii) your User Content does not infringe any third-party right or violate UAE law, and (iii) any Personal Data of others included in your User Content has been collected lawfully.
10.5 Removal of Non-Compliant Content
We may remove, block or restrict access to User Content that in our reasonable view violates these Terms, UAE law, or the safeguarding of Learners, and we may report unlawful content to competent authorities as required by law.
The Service, all Content provided by TutorCloud, the TutorCloud brand, logos, trade marks, and all Intellectual Property Rights therein are owned by or licensed to TutorCloud. Subject to your compliance with these Terms, TutorCloud grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Service for your personal, non-commercial educational use (or, for Educators and Institutional Administrators, for the internal educational operations of the Institutional Customer).
Except for the limited licence expressly granted in these Terms, no rights are granted to you in the Service or the Content. All rights not expressly granted are reserved by TutorCloud.
The Service may integrate with third-party services, including single sign-on providers, learning management systems, rostering and interoperability providers, payment processors and communication tools (collectively, “Third-Party Services”).
13.1 Payment Methods
Payments for Subscriptions are processed through third-party payment processors that comply with PCI DSS requirements. TutorCloud does not directly store your full payment card number.
13.2 Refunds
Subject to your rights under UAE Federal Law No. 15 of 2020 on Consumer Protection and its implementing regulations, Subscription Fees are non-refundable once the applicable service period has commenced, except where (i) required by law, (ii) expressly stated at the point of purchase, or (iii) TutorCloud materially fails to provide the Service. Where a right of withdrawal applies under UAE consumer-protection law, we will honour it in accordance with the applicable timelines.
13.3 Price Changes
We may change Subscription Fees at any time, effective at the start of the next renewal term, giving you at least 30 days’ prior notice. If you do not accept the new Fees, you may cancel the Subscription before the renewal date.
13.4 Chargebacks
If you initiate a chargeback in respect of Fees that are lawfully due, we may suspend your access to the Service pending resolution and recover the amount owed through lawful means.
14.1 Termination by You
You may terminate your Account at any time by closing it through the Service or by contacting support@tutorcloud.in. Termination does not entitle you to any refund except as set out in Section 13 or under mandatory UAE consumer-protection law.
14.2 Suspension or Termination by TutorCloud
We may suspend, restrict or terminate your Account (or specific features) at any time, with or without notice, where:
14.3 Effect of Termination
Upon termination, your right to access the Service ceases. We will retain, delete or return your Personal Data in accordance with the Privacy Policy and, where applicable, the Institutional Agreement. Sections of these Terms that by their nature should survive termination (including intellectual property, disclaimers, limitations of liability, indemnity and dispute-resolution provisions) will continue to apply.
To the maximum extent permitted by UAE law:
Nothing in this Section excludes or limits any liability that cannot be excluded or limited under mandatory UAE law, including in respect of death or personal injury caused by TutorCloud’s negligence or fraud.
To the maximum extent permitted by UAE law:
You agree to indemnify, defend and hold harmless TutorCloud, its affiliates, and their respective directors, officers, employees, contractors and agents from and against any and all third-party claims, actions, proceedings, losses, damages, liabilities, penalties, costs and expenses (including reasonable legal fees) arising out of or in connection with:
This indemnity does not apply to the extent that the loss is caused by TutorCloud’s gross negligence, wilful misconduct or fraud.
18.1 Governing Law
These Terms are governed by, and are to be construed in accordance with, the federal laws of the United Arab Emirates and, where applicable, the laws of the Emirate in which TutorCloud FZE is registered. Where a User or Institutional Customer is established in the DIFC or ADGM, the parties may agree in writing to apply the laws and courts of the DIFC or ADGM instead.
18.2 Amicable Resolution
If a dispute arises out of or in connection with these Terms, the parties will first attempt to resolve it amicably within 30 days of a written notice of dispute.
18.3 Jurisdiction
If the dispute is not resolved amicably, the courts of [Insert Emirate — typically Dubai or Abu Dhabi] will have exclusive jurisdiction, save that:
18.4 Consumer Rights
Nothing in this Section restricts any consumer rights that you may have under UAE Federal Law No. 15 of 2020 on Consumer Protection and its implementing regulations.
19.1 Entire Agreement
These Terms, the Privacy Policy, the Cookie Policy and any Institutional Agreement (as applicable) constitute the entire agreement between you and TutorCloud in relation to the Service, and supersede all prior agreements, representations and understandings.
19.9 Relationship of the Parties
Nothing in these Terms creates a partnership, joint venture, agency, franchise, or employment relationship between you and TutorCloud.
Legal notices: dpo@tutorcloud.in
General support: support@tutorcloud.in
Data protection queries: dpo@tutorcloud.in
Registered office: GA-00-SZ-L1-RT-208, Level 1, Gate Avenue, South Zone, DIFC, Dubai.
Trade licence: CL13327
Effective Date: 24 January 2026
Version: 1.0
Effective Date: 24th January 2026
Clear, balanced
agreements that
respect all users
Full compliance with
education and consumer
protection laws
Transparent policies
protecting your
interests
These Terms of Use (“Terms”) form a binding legal agreement between you and TutorCloud Australia Pty Ltd (ACN [ACN NUMBER]) or TutorCloud NZ Limited (NZBN [NZBN NUMBER]) (as applicable to your country of residence and the account issued to you), together referred to as “TutorCloud”, “we”, “us” or “our”. They govern your access to and use of the TutorCloud.AI website, applications and services (the “Service”).
By creating an account, signing in through an Institution or Single Sign-On provider, or otherwise accessing or using the Service, you confirm that you have read, understood and agree to these Terms and our Privacy Policy and Cookie Policy. If you do not agree, do not access or use the Service.
If you are entering into these Terms on behalf of a school, kura, university, business or other entity (an “Institution”), you represent that you have authority to bind that Institution to these Terms, and references to “you” mean both you and that Institution.
You may use the Service only if you meet the age requirements below.
3.1 Age Bands
3.2 Additional Eligibility Criteria
3.3 Truthful Age Representation
You must provide accurate age information at registration. Attempting to circumvent age-band controls (for example, misrepresenting a Child’s age to unlock adult features) is a material breach of these Terms and will result in account suspension.
Where you enable, approve or supervise a Child’s use of the Service as a Parent, you agree to the following:
Where the Service is provided to an Institution under an Institutional Agreement, the following apply:
The Service is made available under two monetisation models:
7.1 Freemium Plan
7.2 Institutional Licence
When using the Service you must not, and must not attempt to:
When you use AI-Enabled Features you acknowledge and agree to the following:
10.1 Ownership of User Content
As between you and TutorCloud, you (or your Institution, as applicable) retain ownership of, and all intellectual property rights in, User Content you submit or create using the Service.
10.2 Licence to TutorCloud
You grant TutorCloud a worldwide, non-exclusive, royalty-free, sub-licensable licence to host, store, reproduce, modify, adapt, communicate, publish and display your User Content solely for the purposes of:
We do not use identifiable User Content submitted by learners for third-party advertising or profiling, and we do not sell User Content.
10.3 User Content Warranties
You warrant that:
10.4 Content Moderation and Removal
We may (but are not obliged to) monitor, review, moderate, filter or remove User Content that we reasonably believe breaches these Terms or applicable law. We may suspend or terminate accounts responsible for such content.
TutorCloud and its licensors own all intellectual property rights in the Service and in TutorCloud Content. Subject to your compliance with these Terms, TutorCloud grants you a limited, revocable, non-exclusive, non-transferable, non-sub-licensable licence to access and use the Service and TutorCloud Content for your personal, educational, non-commercial use (or, in the case of Institutional users, for the educational purposes agreed in the Institutional Agreement).
All trade marks, logos and service marks displayed on the Service are the property of TutorCloud or their respective owners. Nothing in these Terms grants you any right to use any such mark without our prior written consent.
The Service integrates with a number of third-party services provided by categories including (without limitation) Single Sign-On and identity providers, Learning Management Systems, rostering and interoperability platforms, payment processors, communications services, video-conferencing services, advertising and marketing platforms (for adult users only), and third-party artificial intelligence / large language model providers. When you use these integrations:
13.1 Payment Terms (Adult / Freemium Upgrade)
13.2 Institutional Billing
13.3 Refunds and Consumer Rights
To the maximum extent permitted by law, and subject at all times to the non-excludable consumer guarantees under the Australian Consumer Law and the Consumer Guarantees Act 1993 (NZ), the Service and TutorCloud Content are provided on an “as is” and “as available” basis. TutorCloud does not warrant that the Service will be uninterrupted, error-free, secure against every possible threat, or that AI-generated outputs will be accurate, complete, timely or fit for any particular purpose.
The Service is designed to support, not replace, professional educational advice. AI-Enabled Features and any tutoring or coaching interactions are educational aids and do not constitute regulated professional services.
Subject to the non-excludable rights described in Section 13.3 and Section 15, and to the maximum extent permitted by law:
You agree to indemnify and hold TutorCloud and its officers, employees and contractors harmless from and against any loss, damage, claim, liability, cost or expense (including reasonable legal fees) suffered or incurred by TutorCloud arising out of or in connection with (a) your breach of these Terms; (b) your infringement of any third party’s rights (including intellectual property and privacy rights); (c) your User Content; or (d) your unlawful or negligent use of the Service. This indemnity does not apply to the extent that the loss is caused by TutorCloud’s own negligence or wilful misconduct, and does not apply to a Parent or Child who is a consumer to the extent such indemnification would be prohibited by the Australian Consumer Law or the Fair Trading Act 1986 (NZ).
18.1 Governing Law and Jurisdiction
18.2 Informal Resolution
Before initiating any formal dispute-resolution process, the parties will attempt in good faith to resolve any dispute by direct communication. To initiate this step, contact us at legal-anz@tutorcloud.in with a written description of the dispute. If the dispute is not resolved within 30 days, either party may commence formal proceedings.
18.3 Class Actions
Nothing in these Terms is intended to limit any right you may have to participate in a representative or class proceeding permitted by Australian or New Zealand law.
For questions about these Terms:
TutorCloud Australia Pty Ltd / TutorCloud NZ Limited
Attention: Legal Department
Email: dpo@tutorcloud.in
Post (AU): Australia
Post (NZ): New Zealand
These Terms are effective on 24 January 2026 Version 1.0.
Effective Date: 24th January 2026
Clear, balanced
agreements that
respect all users
Full compliance with
education and consumer
protection laws
Transparent policies
protecting your
interests
These Terms of Use (the “Terms”) form a binding legal agreement between you and TutorCloud Inc., a Delaware corporation with its registered office at 500-West-Cummings Park, Suite 2700, Woburn, MA 01801. (“TutorCloud”, “we”, “our”, or “us”), and govern your access to and use of the TutorCloud.AI website located at https://tutorcloud.us/, the TutorCloud.AI mobile applications, administrator and educator dashboards, application programming interfaces, and related online services (collectively, the “Service”).
By accessing or using the Service, by clicking any button or checking any box indicating acceptance, or by continuing to use the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy and Cookie Policy, which are incorporated by reference. If you do not agree to these Terms, do not access or use the Service.
Terms defined in the Privacy Policy have the same meaning in these Terms unless the context otherwise requires. In addition:
The Service is available to the following categories of users, subject to the age-based requirements below:
You represent that you meet the eligibility requirements applicable to your age band, that any account you create is truthful and accurate, and that you have the legal capacity or authority to enter into these Terms.
You may not use the Service if you are prohibited from doing so under any applicable law, if you have previously had your account suspended or terminated by us, or if you are located in a jurisdiction where the Service is not offered.
We offer the following account types:
You are responsible for maintaining the confidentiality of your account credentials, for all activity that occurs under your account, and for promptly notifying us of any unauthorised access. You may not share your account credentials with any other person, and you may not authorise any other person to use your account other than as expressly permitted under these Terms.
Where a Parent creates an account for a Child or Minor, or provides consent for the Child’s or Minor’s use of the Service, the Parent (i) represents that they are the parent or legal guardian of the Child or Minor; (ii) agrees to these Terms on the Child’s or Minor’s behalf; (iii) accepts responsibility for supervising the Child’s or Minor’s use of the Service in a manner appropriate to the learner’s age and maturity; and (iv) undertakes to comply with the Parental Responsibilities described in Section 10 of the Privacy Policy.
Parents are asked to actively support the learner’s use of the Service, including by reviewing progress, discussing AI-generated content, and ensuring safe and appropriate use in accordance with the age of the learner.
Where the Service is used by, or at the direction of, a School, the Service is made available to that School under a separate written agreement (which may include a subscription order, master services agreement, data privacy agreement, and applicable addenda) between us and the School (the “School Agreement”). To the extent the School Agreement conflicts with these Terms with respect to the School’s use of the Service and the processing of Student Personal Data, the School Agreement controls.
A School that uses the Service represents and warrants that it (i) has authority to bind its educational institution; (ii) has authority to provide consent, on behalf of parents, for the collection and use of student personal information for educational purposes to the extent permitted under COPPA and applicable state laws; (iii) will provide notice to parents where required by applicable law; and (iv) will use the Service consistently with FERPA, PPRA, SOPIPA, and applicable state student data privacy laws.
7.1 Freemium Consumer Subscriptions
The Service is offered under a freemium model, comprising (i) a free tier that offers a subset of the Service’s functionality, and (ii) one or more paid subscription tiers that provide access to additional features. We may add, modify, or remove features from any tier at any time on reasonable notice, save that we will not materially degrade a paid feature during a paid subscription term without offering a proportionate remedy.
7.2 Institutional Licensing
Where the Service is licensed to a School or Institutional customer, the applicable fees, term, and payment obligations are set out in the School Agreement or Order Form between us and that customer. End-user accounts provisioned under an Institutional Licence are subject to these Terms; the Institutional customer’s own policies may impose additional restrictions.
You agree that you will not, and will not permit any other person to:
The Service includes AI Features, some of which are powered in whole or in part by third-party large-language-model application programming interfaces. Your use of AI Features is subject to the following acknowledgements and limitations:
AI Feature outputs are not professional advice. They are provided for educational purposes only and are not a substitute for guidance from a qualified teacher, tutor, physician, mental-health professional, lawyer, or other professional.
10.1 Ownership of User Content
You retain all right, title, and interest in and to your User Content. Nothing in these Terms transfers ownership of your User Content to us.
10.2 Licence to Us
You grant us a non-exclusive, worldwide, royalty-free, sublicensable (to our service providers acting on our behalf) licence to host, store, reproduce, display, transmit, process, modify (to the extent reasonably necessary to deliver the Service, such as format conversion), and otherwise use your User Content solely for the purposes of (i) providing, operating, and improving the Service to you; (ii) exercising our rights and performing our obligations under these Terms and any applicable School Agreement; and (iii) complying with law. For Student Personal Data, this licence is further limited as set out in the Privacy Policy and any applicable School Agreement.
We do not use User Content that is Student Personal Data or Children’s data to train any generally available foundation model, and we do not permit our providers to do so.
10.3 Representations
You represent and warrant that:
10.4 Feedback
If you provide us with feedback, suggestions, or ideas about the Service, you grant us a perpetual, irrevocable, royalty-free, worldwide licence to use that feedback for any purpose, without obligation or compensation to you.
The Service and Service Content, including all associated intellectual-property rights, are and will remain the exclusive property of TutorCloud and its licensors. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Service for your personal, non-commercial educational use, or, in the case of Schools and Teachers, for educational use within their institution.
All trademarks, service marks, logos, and trade names displayed on the Service are the property of TutorCloud or their respective owners. No rights are granted to you by these Terms other than as expressly set out.
Notices of alleged copyright infringement under the Digital Millennium Copyright Act may be sent to our designated agent at dmca@tutorcloud.in. We may terminate the accounts of users who are repeat infringers.
The Service may enable integration with third-party products and services, including single-sign-on and federated-identity providers, learning-management systems, rostering and interoperability providers, student-information systems, learning-tools-interoperability tools, payment processors, communications providers, and marketing or advertising platforms used solely on our public marketing pages.
THE SERVICE, INCLUDING ALL AI FEATURES AND ALL SERVICE CONTENT, IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, OR THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, ACCURATE, OR SUITABLE FOR ANY PARTICULAR EDUCATIONAL OUTCOME.
WE DISCLAIM ALL LIABILITY FOR AI-GENERATED CONTENT, WHICH MAY BE INACCURATE, INCOMPLETE, OR OTHERWISE UNSUITABLE, AND FOR THE EDUCATIONAL OR OTHER OUTCOMES OF ANY USE OF SUCH CONTENT. AI FEATURE OUTPUTS ARE NOT PROFESSIONAL ADVICE.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL TUTORCLOUD, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, LOSS OF DATA, LOSS OF USE, OR LOSS OF GOODWILL, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICE, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL AGGREGATE LIABILITY FOR ANY AND ALL CLAIMS ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICE IS LIMITED TO THE GREATER OF (I) THE AMOUNTS PAID BY YOU (OR, WHERE THE SERVICE IS PROVIDED THROUGH A SCHOOL AGREEMENT, BY THE APPLICABLE SCHOOL FOR YOUR ACCESS) IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, AND (II) ONE HUNDRED UNITED STATES DOLLARS (US$100.00).
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. NOTHING IN THESE TERMS LIMITS OR EXCLUDES ANY LIABILITY THAT CANNOT BE LIMITED OR EXCLUDED UNDER APPLICABLE LAW.
To the maximum extent permitted by applicable law, you agree to defend, indemnify, and hold harmless TutorCloud, its affiliates, and its and their respective officers, directors, employees, and agents from and against any and all claims, damages, liabilities, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or in connection with (i) your access to or use of the Service; (ii) your User Content; (iii) your violation of these Terms or of any law or third-party right; or (iv) any misuse of the Service by any person to whom you have granted access to your account. This Section does not apply to the extent it is prohibited by applicable law, and, in particular, does not apply to Schools where prohibited by state constitution or law.
18.1 Informal Resolution
Before initiating any formal dispute, you agree to first contact us at legal@tutorcloud.in with a written description of the dispute and to attempt to resolve it informally for a period of at least sixty (60) days.
18.2 Governing Law
These Terms are governed by the laws of the State of Delaware, United States of America, without regard to its conflict-of-laws rules. This choice of law does not deprive any consumer of the benefit of any mandatory protection afforded by the law of their state of residence.
18.3 Venue
Subject to Section 18.4, any dispute not resolved informally must be brought exclusively in the state or federal courts located in [US_VENUE_CITY_AND_STATE], and you and TutorCloud submit to the personal jurisdiction of those courts. This provision does not apply to public authorities acting in their governmental capacity.
18.4 Arbitration and Class-Action Waiver (Adult Consumers)
For Adult Learners on consumer accounts, and to the maximum extent permitted by law: any dispute arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration administered by a nationally recognised arbitration provider in accordance with its then-current rules, and each party waives any right to bring or participate in a class action or class arbitration. This Section does not apply to (i) Schools; (ii) Institutional customers where prohibited by law or by their governing terms; (iii) claims that may be brought only in small-claims court; and (iv) claims for injunctive relief for intellectual-property infringement. Applicable law of your state of residence may provide additional consumer protections that override this Section.
18.5 Time Limit
Except where prohibited by applicable law, any claim arising out of these Terms or the Service must be brought within one (1) year after the cause of action accrues, failing which the claim is permanently barred.
TutorCloud Private Limited
Postal Address: 500-West-Cummings Park, Suite 2700, Woburn, MA 01801.
Legal: legal@tutorcloud.in
Support: support@tutorcloud.in
Telephone: +1 617-752-0010